ASSIGNMENT代写

奥克兰代写作业:顾客忠诚

2017-12-23 13:22

在任何企业的繁荣中,顾客忠诚都是非常重要的。组织需要保持良好的客户服务技能,以留住客户。由于在一些组织中存在着不道德的行为,导致客户忠诚度的丧失,因为顾客们没有强烈的想要回到组织的冲动。例如,一个公司的销售人员试图在大街上销售一些产品,并决定把价格加起来,这样他就能从销售中得到一些与公司政策和程序相违背的东西。另一种情况是,新客户或返回的客户会接触到最糟糕的客户服务,这是与一个咄咄逼人、无礼的销售助理打交道。有一种说法是“顾客是国王”,这使得顾客在购物时需要额外的注意和注意。顾客忠诚度的丧失是由于不道德行为的存在而导致的。客户满意度在整个盈利过程中是十分重要的,因此道德伦理在利润的产生中非常重要。
奥克兰代写作业:顾客忠诚
Customer loyalty is very important in the prosperity of any business. Organisations needs to maintain good customer service skills so as to keep their customers. Due to unethical acts that exist in some of the organisations it leads to loss of customer loyalty where as the customers do not feel the urge to come back to the organistaion. For instance a sales person of a company trying to sell some of the products in a high street and decides to add up the prices so as he can get something out of the sales which is against the company's policies and procedures. Another scenario would be for a new or returning customer to come into contact with a worst customer service that is encountering with an aggressive and rude sales assistant. There is a saying that “A CUSTOMER IS A KING” which makes customers demand that extra care and attention while shopping. Loss of customer loyalty which is due to the existence of unethical acts will not bring about profit making to the organisation. Customer satisfaction is quite important in the whole process of profit making therefore ethics are very important in the generation of profits.